The Policy owner (name/details on the invoice of the device purchased) needs to call the insurance provider 'The Warranty Group,' on 0800 448 595.
Owner then provides the Insurance company the Policy Number of the device (Which is the purchase invoice number) and then organises the excess fee of $50 as per policy.
Policy owner will then receive the claim case number and pre approval e-mail from The Warranty Group.
Please then make contact with your school's IT lead (see below) with the insurance claim case number provided.
AJHS: Maxine Johnson firstname.lastname@example.org
Greenhithe: Daniel Oades email@example.com
The faulty unit is then sent (via school, or be dropped in by owner), to Playtech
The device is fixed and returned back to owner.
System recovery is managed by Playtech on devices purchased through them.
Please email firstname.lastname@example.org the following information:
The serial number of the device.
The name of the student that owns the device.
A suitable time for the device to be handed in for reinstallation.
Loan Chromebooks are only available to students who have purchased their device through the school. Loan Chromebooks will be issued to each student as they hand in their personal device for repairs.